Business: Global Process Management©

Communication interfaces is the single most important aspect of global process management. Yet, in developing global process management competence, “soft” or “people”, issues are often overlooked. The failure rate of technical projects is still alarmingly high. An Institute of Management Berlin (IMB) study found that “Constructs of space and time are central to Lean and Just in Time (JIT) methodology and even small variations in our internal or collective understanding of space and time can impact performance on several levels.” Constructs of space and time differ significantly between cultures and not addressing these and other cross-cultural differences such as communication and group dynamics will significantly impact your global process management in a negative very way.

While a technical solution can have great efficacy, the failure rate of these projects, especially across borders, is most often due to lack of cross-culturally adapted communication and a framework for global process management. Changes management and leaderships is crucial to global process management. Change and leadership are carried out by people and you need to put people at the core of your solution strategy.

Universal Consensus program helps you identify and categorize issues as well as plan, assess, and mitigate problems in a programmatic, repeatable, and long-term approach that allows for sustainable organizational learning and knowledge transfer.

What Is Cross-cultural Process Management?

Universal Consensus has developed a global process management program which will achieve your core objectives such as building a more cost-efficient, agile, and more revenue-generating business. Glocalization’ is a key international business culture term dubbed to mean establishing global vision with local adaptation. The concept pervades every aspect of global process management. There is tremendous divergence in effective global process management across cultures and this divergence needs to be examined to eradicate legacy structures of ad-hoc cross-border growth while building a global process management platform for low-risk and cost-efficient international expansion.

Why Is Our Global Process Management Program Superior?

We evaluate the ways in which culture influences global business processes, procedures, programs, and systems. This aspect of optimization affects every aspect of the company’s operation. Certain functions and processes are especially in need of global optimization because almost every procedure implemented impacts the company worldwide.

We assess the company’s position on the BMIA™ global vs. multinational continuum (the difference between a truly synergistic global enterprise and one that simply operates in multiple nations on an ad hoc basis.) We evaluate the optimization of the company’s global business processes to determine if they are in place because of corporate legacy or a planned global strategy. Business processes that are the by-product of “business as usual” when the company was operating only domestically leave the company vulnerable to inefficiency that detracts from the bottom line.

Finally, we assess the manner in which risk, change, and ambiguity are impacted by culture and the relevance to change management. Global companies must assess and manage risk across their organization and implement change management strategies that are effective in all cultures in which they do business.

“Universal Consensus helped us enormously in expertly clarifying our company’s cross cultural differences and also developing very practical ideas and solutions to help us continue to grow as a Team.”

Simon Daw, Director of Global Innovation at WD40 had this to say about the Universal Consensus consulting, “Universal Consensus helped us enormously in expertly clarifying our companies cross cultural differences and also developing very practical ideas and solutions to help us continue to grow as a Team.”